1. Cancellation by Player
| Cancellation Time | Refund | Timeline |
|---|---|---|
| More than 24 hours before slot | 100% | 5–7 business days |
| 4 to 24 hours before slot | 50% | 5–7 business days |
| Less than 4 hours before slot | No refund | — |
| No-show | No refund | — |
2. Cancellation by Venue
If a venue cancels a confirmed booking, the player receives a 100% refund regardless of timing.
3. How to Cancel
- Login to LOBBI → Player Dashboard → Bookings
- Select the booking and click